Frequently Asked Questions

What's the difference between buying an application from the Etelos Marketplace and buying it directly from the vendor?

When you buy an application in the Etelos Marketplace, you get the same great application you would get directly from the vendor at the same great price (sometimes even better).  You also get the added features that come with being an Etelos Marketplace customer, such as a single point of contact for support.

Why do some product purchase links take me to a vendor's site instead of to the Etelos shopping cart?

Etelos works out the customer purchasing process with each partner based on the partner's needs and the setup requirements for their application.  In some cases, Etelos will pass you to the vendor's Web site to complete a purchase or sign up for a trial.  Don't worry, if you go to a partner's site from a link in the Etelos Marketplace, we still consider you a Etelos Marketplace customer.  That means you're eligible for Etelos Marketplace perks such as a single point of contact for customer support. 

How do I get technical support?

There are two ways to contact our support team.  First is to go to the Support page on our website and create a support ticket.  The second is to send an email to support@etelos-inc.com.   

What forms of payment do you accept?

We accept Visa, MasterCard and American Express.  If you are passed through to a partner site to make your purchase, the partner's accepted payment forms may be different than ours. 

Is my data safe?

Etelos and its partners apply industry best practices to keeping your data safe and secure.  In most cases, unless you have top notch technical talent on your staff and spend a significant portion of your time and money on computing infrastructure, your data is safer in our professionally run data center than it would be on your own network. 

If I give you my email address, will I receive spam?

Etelos respects the privacy of our customers.  We never share your email with others for marketing purposes.  Etelos occasionally sends email to our customers with news about new products, promotions or enhancements in the Etelos Marketplace.  Every email contains a link that allows you to easily unsubscribe from these emails. 

If you purchase a product from an Etelos partner in the Etelos Marketplace, we need to release your email address to the partner in order to complete the transaction.  We give you a chance to approve the transfer of this information during the purchasing process.  If you proceed, your data will be subject to the privacy policy of the partner.  We provide links to our partners' privacy policies when we ask for your approval so you can determine whether the partner's privacy policy is acceptable to you.   You will also be subject to a partner's privacy policy if you sign up for an application on a partner's site after clicking a link in the Etelos Marketplace.  

I have other questions, can I talk to a live person?

Absolutely!  Use the "Get Help" link on the home page to send an email to our customer support team.  Include your phone number and someone will give you a call back in a timely manner.